Returns & Refunds Policy

At Mobile Power Hub, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a 14-day return policy. Please read this policy carefully to understand how we handle returns and refunds.

Standard Returns Policy

You have 14 days from the day you receive your product to let us know you wish to return it. Once you’ve indicated your intent to return, you’ll have an additional 14 days to return the product or arrange collection.

Conditions for Returning Products

To be eligible for a return, the product must meet the following conditions:

Unopened Products: If the product is unused and in its original packaging, you are eligible for a full refund.
Opened Products: If the product has been opened but not used, it may still be returned, though a restocking fee may apply.
Defective or Damaged Products: If the product is defective or damaged upon receipt, you are entitled to a full refund or exchange. Contact us immediately if your product is faulty.

How to Return Your Product

Visit Your Account and Order on the Website: Log into your account and go to your order details to initiate the return process.
Prepare Your Product: Ensure the product is securely packaged with all accessories, manuals, and components.
Return Instructions: Once your return is approved, please return to the following address:

Returns Address:

Sitex Industrial, Maplebank Poultry Farm, West Kingsdown, Kent, DA4 0JY

Refunds

Once we receive and inspect the returned product, your refund will be processed. Refunds will be issued to the payment method used during the purchase. Please allow 5-10 business days for the refund to appear in your account.

Defective Products

If you receive a defective product, please contact us immediately at info@power-hub.co.uk. We will arrange for a return and issue a full refund or replacement, depending on your preference.

Contact Us

If you have any questions or need assistance, please contact us at info@power-hub.co.uk.